Collective complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU) or the European Economic Area (EEA) to the United States (U.S.), as that term is defined in the Privacy Shield Framework.  Collective has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this policy, Collective’s Website Privacy Policy or Services Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

Collective’s Website Privacy Policy and Services Privacy Policy describe the types of personal information we collect, the types of third parties to which we disclose this information, and the purposes for which we do so.  Residents of the EU and EEA have the right to access the personal information that Collective maintains, and in some cases, may have the right to correct or amend personal information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law.  To exercise this right, contact us at legal@collective.com. For information on opting out of interest-based advertising delivered by Collective, please see the CHOICE AND OPT-OUT section of Collective’s Services Privacy Policy.  Collective remains responsible if it transfers personal information to third parties who process this personal information in a manner inconsistent with the Privacy Shield Principles.  Collective may also be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Collective commits to resolve complaints about our collection or use of your information.  EU and EEA individuals with inquiries or complaints may contact Collective by email at legal@collective.com or by telephone at 646.790.8575.

Collective Legal Department
250 Hudson Street, 4th Floor
New York, NY 10013

If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. Under certain conditions, a binding arbitration option may also be made available to you in order to address Privacy Shield complaints not resolved by any other means.  Collective is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.